• Define the process objectives and mission
• Review contract and identify all obligation that has "process" nature, eg. SLA Management, Cloud Costs Tracking
• Analyse and setup process to deliver each obligation (with internal support from Unit members or together with other Vodeno units)
• Transition process from project phase into BAU (Business As Usual / Maintenance) phase
• Set and monitor performance targets
• Define and track KPIs
• Communicate performance using tailored dashboards
• Optimize the process design
• Plan and manage process improvement opportunities
• Generate Reports (eg. Management Information) about the process metrics (eg. KPIs)
• Communicate to the client process results / outcomes (based on contractual obligations)
• Escalate if process performance is (or might be) degraded
• Facilitate training and provide feedback when needed
• Supporting building of Target Operating Model

• Experience in building processes from the scratch (business or IT domain)
• Familiarity with Atliassian tools (eg. Jira, Confluence)
• Advanced knowledge of Excel (or similar tools, eg. Google Spreadsheet)
• Analytical mindset with the ability to leverage data to drive decision-making
• Be open minded to solve problems
• Ability to communicate effectively in English, verbally and in writing

• Knowledge of the banking regulatory environment
• Familiarity with TOM (Target Operating Model) in Banks-
• Knowledge of Agile methodologies (Scrum, Kanban)
• Cobit and ITIL standard knowledge framework knowledge
• Knowledge of GSuite tools
• Cloud computing environment experience (incl. Google BigQuery / Data Looker tools)

We offer a flexible form of contract according to your preference and the characteristic of the job. If you choose to be employed by us we offer tax relief for copyrights transfer (KUP). 

We are also flexible with your work location: this can be your home or office, depending on what you like and what works for you.

You will have opportunities to grow: as a Google Cloud Partner, we organise Vodeno Cloud Academy and you can get officially certified by Google. 

You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package. 

We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support. 

We offer a free premium Aion bank account. 

You will work on computer equipment that delivers the best user experience — Apple MacBook. 

If you feel like working from the office, we have beautiful space available for you in Brussels and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day. 

We keep our recruiting process simple. 
Step 1: Talk with one of our Recruiters about your experience and ambitions
Step 2: Meet with Team Manager to discuss how we fit each other

At Vodeno, we embrace diversity in all of its forms and nurture an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of opening new opportunities to businesses and people.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.