Managing the Monitoring Team: Leading, mentoring, and developing the team responsible for operational monitoring and compliance. This includes setting goals, motivating employees, and fostering a culture of collaboration and accountability.

Implementation of Monitoring Processes: Designing, implementing, and improving the organization's monitoring framework (policies, procedures) to effectively identify, assess, and respond to events (e.g., operational incidents, suspicious transactions) in line with internal and regulatory requirements.

Automation of Monitoring Processes: Automating monitoring processes, as well as incident, service, and problem management processes.

Supervision and Reporting: Overseeing monitoring activities (including the use of monitoring tools) and the process of incident resolution and explanation. Ensuring timely and accurate reporting of monitoring results to senior management, the compliance department, and—when necessary—regulatory authorities.

Collaboration with Other Departments: Close cooperation with other organizational units such as risk, compliance, legal, operations, and audit teams to exchange information, jointly address complex cases, and improve monitoring processes.

Required Professional Experience

Extensive Experience in Monitoring/Risk/Compliance: Several years (e.g., 5–8 years) of experience in operational monitoring, oversight of operational or financial risks, internal audit, or compliance in a financial institution or fintech company. Experience in a regulated environment (e.g., a bank or supervisory body) is preferred, providing an understanding of complex processes and industry requirements.

Team Management Experience: Proven experience leading a team or project—ability to effectively delegate tasks, mentor employees, and build a well-functioning team structure.

Achievements in Control and Investigations: Practical success in identifying irregularities and conducting investigative procedures (e.g., incident analysis, violation investigations) and reporting findings to senior management or regulatory authorities. Experience in an audit firm (e.g., Big Four) or control units will be an additional advantage.

Key Competencies (Technical and Soft Skills)

Proficiency in Monitoring Tools: Advanced knowledge of systems and tools for monitoring and data analysis (e.g., banking transaction monitoring systems, BI/reporting tools). Experience in implementing or optimizing such tools and using advanced analytics (including AI/ML) for monitoring purposes is highly desirable.

Regulatory Knowledge: In-depth understanding of current regulations and standards in the financial sector, particularly those related to operational supervision, AML/KYC, risk management, and data protection. The candidate should stay updated on regulatory changes and adapt internal procedures accordingly.

Leadership Skills: Highly developed people management skills—ability to effectively motivate, train, and organize the team's work. The leader in this role should set strategic directions and inspire the team to achieve set goals.

Communication and Interpersonal Skills: Clear communication of monitoring expectations and results to various stakeholders (from team members to senior management). Cross-departmental collaboration is crucial—the Head of Monitoring must effectively work with other leaders (e.g., in risk, IT, and compliance) and build relationships that facilitate information exchange and problem-solving.

Analytical Thinking and Problem-Solving: Strong analytical skills to interpret complex data and scenarios and draw conclusions. The ability to quickly diagnose problems and propose appropriate solutions is essential for this position. High attention to detail and a proactive approach to risk management are also key attributes.

Preferred Certifications and Qualifications

While not mandatory, relevant certifications are a significant asset, confirming the candidate’s specialized expertise:

• CAMS (Certified Anti-Money Laundering Specialist): Preferred due to AML compliance aspects.

• CFE (Certified Fraud Examiner): Useful for fraud monitoring.

• ITIL (IT Infrastructure Library): Important for understanding and optimizing IT processes and tools in monitoring.

• Other related certifications: E.g., CIA (Certified Internal Auditor) for internal audit, risk management certifications (PRM, FRM) and IT governance certifications (COBIT, CRISC). Any additional qualification proving expertise in risk, compliance, or auditing will be an advantage.

Language Requirements

• English: Advanced proficiency in both spoken and written English (C1/C2 level) is required due to the international work environment and documentation being in English.

• Polish/Other Languages: A good command of Polish is recommended (as the company operates in the Polish market and follows local regulations). Additional European languages are a plus, but English remains the primary language for daily work.